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Terms & Conditions


Welcome to (the "Website"), a website owned and operated on behalf of Philip Morris (Pakistan) Limited, with its registered office at 5th floor, The Corporate Office Block, Dolmen City, Block 4, Clifton, Karachi – 75600 (hereinafter referred to as "Philip Morris", "we" or "us"), which is part of the Philip Morris International Group. This website is intended only for adult consumers who are residing in Pakistan and contains information about our products that are also available for sale through the website. These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") apply to your use of this website and any purchases you make through this website.

Who are we?

We are a member of the Philip Morris International group of companies. We have identified ourselves to you, and given our contact details, on the Website in connection with which you have been guided here.

How do you accept these terms?

If you use the Website, you accept these terms of use (“Terms”). These are important provisions relating to your use of the Website: you should read them before using the Website as they are binding on you.

Limitation of liability

By using the Website, you accept certain limitation of liability, which we explain throughout these Terms. In summary: you use the Website at your own risk; we do not assume any liability, or make any warranties (express or implied) with respect to it or your use of it.

Use of nicotine products

please carefully read Important Information section of the website.


Products availability

“Product" means any of our products and, as the case may be, products of other manufacturer(s) we officially distribute.

Product samplings are valid as long as they are visible on the Website, within the limits of available stocks. Sample deliveries are concluded subject to the actual availability of the Products. We make every effort to keep up to date the information on the availability of the Products on the Website. Therefore, we will notify you by [e-mail or telephone] if an ordered Product is no longer available.

Orders from outside of Pakistan

We only sell to customers in Pakistan. Our website is solely for the sale of our products in Pakistan. We do not accept orders from, or deliver to, addresses outside Pakistan.

How can you place an order for sample

You can request for a sample through our Website after registration. You shall only bear the costs of connecting to and accessing the internet. In order to comply with the law we are required to verify that you are of the legal age of 18 or over and a nicotine user before we can deliver your sample.

How we will accept your order for a sample

Our acceptance of your sample order will take place when we email you to confirm that your order has been processed, at which point a contract will come into existence between you and us. You are responsible for providing accurate shipping information before placing an order and for reading the Safety Warning Information available on this Website.

We reserve the right to refuse any order which we suspect has been made fraudulently or in breach of these Terms. In the event of a breach of these terms, we have the right to cancel your order and prohibit you from ordering through the website by terminating the account without notice.

By placing an order through this Website, you confirm that you have accepted these terms and conditions.

Where we may not accept your order for a sample

We reserve the right to refuse, defer, or cancel your order at any time without assigning any reason. You may not place orders for more than 1 sample from your account. Please do not create multiple accounts to order multiple samples. We reserve the right to cancel an order for sample(s) that exceeds the maximum order quantity.

When can you place an order for a sample with us

As a general rule, the Website may be accessed 24 hours a day, 7 days a week, subject to:

  1. A force majeure event;
  2. The availability of the Internet network;
  3. Temporary suspensions of the Website for technical reasons related to Website updates, maintenance or any other technical reasons.


We do not accept returns for samples delivered.


We aim to deliver the Product within 3 days from the receipt of the order for sample(s), however, please contact our helpline in case of delay.

Further terms

If you wish to use certain sections of this website or any offers on it, they may be subject to other terms and notices. If this is the case, this will be brought to your attention and in some situations you may be required to read and confirm your acceptance of any such items before continuing.

Changes to these Terms

We may amend these Terms from time to time. If we do, we will notify you of such changes the first time you log on to the Website following such changes. If you then continue to use the Website, your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

Use of the Website

The Website is intended to be used by adult tobacco and nicotine users aged 18 and above who want to continue to enjoy tobacco and nicotine products (“Intended User”), and who reside in Pakistan. If you do not meet these requirements, you must not use the Website.

To set up an account for the Website, you must give us some personal information to enable us to verify your eligibility to use it. Typically, this may be smoking status, name, age, country of residence and e-mail address/telephone number. We will hold this in accordance with our Privacy Notice (see the “Privacy and Cookies” section below for more information.)

It’s important for you to provide us with accurate, complete and up-to-date information for your account. You agree to keep it accurate, complete and up-to-date. You agree that you won’t disclose your account password to anyone. You’re responsible for all activities that occur under your account, whether or not you know about them.

You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the Website. Should you attempt to do so, assist others to do so, or distribute instructions, software or tools for that purpose, we will close your account. If anyone other than you uses your account, we may suspend or terminate your account (see the section entitled “Modification and suspension of the Website” below). You must promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security of which you become aware that involves your account or the Website.

Modification and suspension of the Website

We reserve the right to modify, suspend, or terminate operation of or access to the Website, or any portion of it, at our discretion. For example, we may terminate operation of the Website for users if we have reason to believe that the Website is being used by someone who is not an Intended User.

We may also update the Website and change the content at any time. Although we make reasonable efforts to update the information on the Website, note that any content on it may be out of date at any given time, and we are under no obligation to update it.

We may also interrupt the regular operation of the Website, or any portion of it, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes.

Use of the Website and Materials

The Website and all its contents (including messages posted on the forum, software, files, graphics, data, images and other material) (“Material”) are the exclusive property of us, our affiliates, or our licensors (or any combination of the foregoing), and are protected by law in your country as well as in other countries.

All intellectual property rights in the Material are reserved by us or our licensors. You may not use, modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, rent, publicly display or perform, broadcast, edit, adapt or create a derivative work of, or reverse engineer, in any manner, any part of the Website or any Material.

The Website and the Material are provided solely for your personal, private use. You may not use them for any other purposes (for example, you may not use them for business or commercial purposes). Note the paragraph on “Limitation of Liability” below.


The Website may include links to third party websites. These links are provided for your convenience only. As we have no control over such websites, and we do not review them, please note that:

- we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services or information on or available from them; and

- if you access any such websites, you do so at your own risk.

You may not frame, link or deep-link the Website to any other website.

Privacy and cookies

To the extent that in the Website we collect any personal information about you, we will collect and process it in accordance with our Privacy Notice. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them.

This Website also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see our Cookie Notice.

You should review our Privacy Notice and Cookie Notice before using the Website and, like these Terms, we may change them at any time.

Posting materials

You warrant that all tangible and intangible materials and ideas, including text, drawings, designs, photographs, videos, sketches, that you post on the Website (“Materials”) are your original work in which you own the related intellectual property rights. You also warrant that the Materials do not and will not infringe any third party’s intellectual property rights.

By posting the Materials on the Website you: (a) assign to us all rights to, and intellectual property rights in, the Materials; (b) relinquish, to the fullest extent permitted by law, all rights to such Materials and waive any moral rights in them (including the right to be named as the author of such Materials); and (c) acknowledge that we (and those whom we (directly or indirectly) permit) shall have unrestricted use of the Materials, including using, altering, duplicating, or combining them in all forms and for all media.


Although we do our best to provide an informative Website that you will enjoy using, unless where we have expressly set out to the contrary in these Terms, the Website is made available to you on an “as is” basis. Also:

(a) it is your responsibility – not ours – to ensure that the Website is suitable for your intended purposes when you use it;

(b) we accept no liability to you in respect of the Website (subject to the paragraph on “Limitation of Liability” below); and

(c) we accept no liability as to the suitability or fitness of the Website in meeting your needs and, to the fullest extent permitted by law, we exclude all express or implied promises and warranties, including:

- that the Website, or any content contained in or delivered via the Website or otherwise made available in connection with the Website, is accurate, complete, timely, up-to-date, suitable, or will operate in an error-free manner;

- that access to the Website will be uninterrupted, or error-free; and

- that the Website, or the computer systems from which the Website is made available, are free of viruses or other harmful components.

Limitation of Liability

We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross negligence.

We will not be liable to you for any loss or damage arising out of your use of the Website in breach of these terms, or caused by technologically harmful material or actions (such a virus or a distributed denial-of-service attack) that may affect your computer equipment, computer programs, data or other material in connection with your use of our Website or on any website linked to it.

You acknowledge and agree that the operation of the Website is dependent upon the proper and effective functioning of the internet and other third party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.

We will not be liable for any special, indirect, punitive or consequential losses or damages, or any loss of data, profits, revenues, business, or goodwill.

If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.

Jurisdiction and Governing Law

The laws of the jurisdiction indicated of the location we have given in the contact details of the Website (the “Jurisdiction”) govern these Terms and your use of the Website. You irrevocably consent to the exclusive jurisdiction of the courts located in the Jurisdiction (and, insofar as the parties may validly agree, the courts in the town closest to our registered office), for any action to enforce these Terms. The Website has been designed to comply with the laws of the Jurisdiction.

Other important rights that we have under these Terms

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce any such failure against you, or that you do not have to comply with those obligations. If we do decide to waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.

Each of the paragraphs of these Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are not intended to give rights to anyone except you and us.

How to Contact Us

Please contact us if:

• you believe that the Website infringes your intellectual property rights, or that it contains content that is illegal, offensive, or infringes your or a third party’s rights; or

• for any questions you may have about these Terms or the Website

Consumer Offer Terms and Condition

1. Introduction to ZYN Consumer Offer
1.1 Welcome to the ZYN Consumer Offer (CO) which rewards ZYN adult consumer for purchase of a ZYN
can from ZYN ecommerce website.
1.1 These terms and conditions (Terms) are between you and Philip Morris Pakistan Limited (PMPKL) and
govern your participation in the CO. You should read these Terms carefully before engaging in the CO
as they affect your legal rights.
1.2 To participate in CO, you must accept these Terms by clicking an ‘I agree’ button or box on our
website for CO at the time of check out or have agreed to these Terms through purchase of ZYN can
from our website or by virtue of participating in CO are deemed to have accepted and agreed to be
bound by these Terms upon entry.
1.3 Your acceptance of these Terms is deemed to occur in the country of your registered residence as per
our ZYN consumer database.
1.4 We may amend these Terms from time to time. Unless we expressly state otherwise, all amendments
will be immediately effective on the posting of such updated Terms on our website ZYN - Tobacco-
free Nicotine Pouches | ZYN Pakistan. Your continued participation in the CO constitutes your consent
to be bound by these Terms, as amended from time to time.
2. Eligibility
2.1 You are only eligible for participation in the CO upon purchase of any ZYN can from our website
during the validity of this CO.
2.2 You must be an adult and age-verified to use nicotine in Pakistan and participate in CO.
2.3 Only adult individuals are eligible. Companies, partnerships, unincorporated associations and other
legal entities are not eligible for the CO.
2.4 Participation in CO cannot be combined with other offers from PMPKL.
2.5 Your participation in CO is at our discretion and we reserve the right to refuse your participation in
3. How it works
3.1 You must be a legal adult and a nicotine consumer.
3.2 You shall be considered to participate in CO and become eligible to enter the lucky draw for a chance
to win a reward upon purchase of a ZYN can from our website from 24 th April 2024 until 14 th of May
2024, unless extended or terminated earlier per PMPKL’s discretion.
3.3 PMPKL shall hold a lucky draw under the CO every day during the duration of this CO for different
rewards such as a 3 day trip to Dubai, smartphones, smartwatches, earbuds or a ZYN bundle. The
process for winner draw will be at random and at the sole discretion of PMPKL. Each participant will
qualify to have a chance to win one reward only during the period of CO.
3.4 You will receive, a phone call from ZYN Customer Support Centre for verification if you win a reward
through the lucky draw. In case of failure to attend the call, upon third attempt, you will be
considered to have forfeited the reward and will not be eligible for an award again during the period
of CO.

3.5 Upon verification as per 3.4, our representative will contact you to inform about collection of the
reward from the confirmed address within the specified time. You must present a valid identification
document such as the CNIC/Passport to confirm your proof of eligibility or personal identification
details for receipt of the reward. You shall also be required to sign an acknowledgement for the same.
3.6 The prize is non-exchangeable, non-transferable and no cash alternatives will be offered.
3.7 You agree that your name and order number shall be posted on our social media accounts on
Instagram and Facebook for announcing winners.
3.8 PMPKL reserves the right to disallow CO rewards in the event of fraudulent use, incorrect information
3.9 PMPKL reserves the right to replace reward with an alternative reward and in such a case PMPKL will
adequately communicate it to those consumers.
3.10 The decision of PMPKL regarding any aspect of the reward lucky draw is final and binding and no
correspondence will be entered into about it.
4. Your Obligations
You agree:
(a) not to misuse the CO;
(b) not to sell or transfer any rewards you may receive under the CO;
(c) not to advertise or share on social media about ZYN, this CO or the reward;
(d) to comply with applicable law; and
(d) to comply with these Terms.
5. Termination of Consumer Offer Participation
5.1 Participation in the CO may be terminated by you or PMPKL at any time.
5.2 PMPKL will terminate your CO participation at any time with immediate effect if you breach these
6. Data Privacy
6.1 PMPKL will receive, store, and otherwise process your personal information in connection with your
participation in the CO and administering it. To learn how we will use your personal information
collected in connection with your CO participation, read the Privacy Notice at
7. Warranty/Representation/Limitation of Liability
7.1 PMPKL shall not be liable whether in tort (including for negligence or breach of statutory duty),
contract, misrepresentation, restitution or otherwise for any direct losses, loss of profits, sales,
revenues or savings, loss of business, depletion of goodwill and/or similar losses or loss or corruption
of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs,
damages, charges or expenses however arising or otherwise resulting from your CO participation.
PMPKL shall not be liable for any of the losses described in this agreement even if you have informed
PMPKL of the possibility of such losses. This limitation of liability will apply to the fullest extent
permitted by applicable law and will survive cancellation or termination of your participation.

7.2 Nothing in this Section 14 excludes any liability that cannot be excluded by applicable law.
8. Miscellaneous
8.1 PMPKL’s failure to enforce these Terms shall not constitute a waiver of these Terms, or any of its
provisions, including our right to terminate your CO participation.
8.2 PMPKL is not responsible for any incorrect or inaccurate information supplied by you during your CO
participation, nor for any lost or misdirected communications to or from you regarding your CO
8.3 Notices by PMPKL hereunder may be made through phone call or in writing including by email, SMS
or through an announcement on our website or social media as per PMPKL discretion.
8.4 These Terms are subject to the laws of the Pakistan. Any legal dispute will be subject to the exclusive
jurisdiction to the courts of Karachi.
8.5 Any provision of these Terms declared void or unenforceable by any competent authority or court
shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the
other provisions remaining which shall continue unaffected.
8.6 If there is any conflict in meaning between the English language version of these Terms and any
version or translation of these Terms in any other language, the English language version shall prevail.


2024 Philip Morris (Pakistan) Limited